Terms & Conditions

Welcome to Noubti Platform. These terms and conditions govern your use of our queue management and notification platform.

Zawaya Innovations is the entity that provides Noubti Platform and controls data processing ("we" or "us").

Compliance with WhatsApp Business API

We use the WhatsApp Business API (Meta) strictly in compliance with Meta's terms. Our use of phone numbers is solely to facilitate queue notifications ("Your turn is up"). We do not use this data for unsolicited marketing, nor do we share it with third parties beyond the necessary technical providers required to deliver the message.

1. Introduction

Noubti Platform is a queue management system designed to manage physical queues digitally. We connect "Merchants" (businesses) with "Clients" (end-users) to facilitate orderly service. We are a technical intermediary and do not provide the underlying service (medical, retail, food) offered by the Merchant.

2. Service Description

Noubti Platform operates through:

For Merchants: A web-based dashboard to manage queues and trigger notifications.
For Clients: A mobile-web interface accessed via QR code to join queues and track status.

3. Eligibility

Merchants must represent a legal business entity in Morocco and maintain a valid subscription to access the dashboard. Clients must verify their phone number via WhatsApp to receive queue alerts.

4. User Conduct

You agree not to manipulate the queue system, use the platform for spam, or attempt to hack the service. Merchants agree to use the notification system solely for transactional queue updates.

5. Pricing and Payments

For Clients: The service is free to use.
For Merchants: Access is based on a monthly or annual subscription fee. Specific pricing is detailed on our main website or service agreement.

6. Limitation of Liability

Noubti Platform provides the technical infrastructure for queuing. We are not responsible for:

The quality of service provided by the Merchant.
Wait times exceeding estimates.
Missed appointments due to network connectivity issues preventing WhatsApp delivery.

7. Governing Law

These terms are governed by Moroccan law. Any disputes shall be subject to the exclusive jurisdiction of Moroccan courts.

8. Contact Us

For any questions, please contact us at: contact@noubti.ma

Terms and Conditions