Privacy Policy

Welcome to Noubti Platform. This policy describes how we handle personal data of Noubti Platform users.

This policy applies when you use our WhatsApp queuing service, mobile web apps, or dashboard services. Users joining a queue are referred to as "Clients", and businesses managing queues are "Merchants".

Zawaya Innovations SARL ("we", "us", "our", or "Company") is the provider of Noubti Platform services. By using our platform, you agree to these terms and conditions.

1. Information We Collect

For Clients (Queue Joiners):

• WhatsApp Phone Number (Strictly for notifications)
• Queue metadata (Time joined, wait time duration)
• Feedback and ratings provided after the service

For Merchants:

• Business registration details
• Contact information & Address
• Service analytics

2. How We Use Your Information

We use collected information to:

• Process your position in a virtual queue.
• Send automated WhatsApp alerts when it is your turn.
• Verify Merchant credentials.
• Improve platform stability and security.

3. Data Storage and Security

Data is stored on secure cloud servers. Client queue data (phone numbers associated with a specific queue session) is anonymized or deleted from the active dashboard after the service is completed, retaining only statistical logs.

4. Data Sharing

We share information only as necessary:

• With the Merchant: The merchant you are visiting sees your phone number/name to identify you when you are called.
• No Third Parties: We do not share data with advertisers.

5. Your Rights

You have the right to request deletion of your data or access information we store about you. Contact us at privacy@noubti.ma.

6. Contact Us

For privacy-related concerns, contact us at: contact@noubti.ma